Either people at Vodacom uses the data when they see that there are no connections on that numbers or Vodacom try to make up for bonusses paid out. Call us on 082 1958. Complain about TV, radio or on demand services . Complaints about communications. Joining Vodafone. Mobile operators snub ombudsman. I cannot receive nor make calls. Life events. Different ombudsmen have different procedures – some may ask you to fill out a complaint form, while for others you need only write a letter outlining your problem. Got a question? [protected] (my mom), Email sent to Vodacom Tygervalley on the 12th Sept. Who called indicating that the store manager at Vodacom Greenacres will contact me. I have never received such unprofessional service in my life. FILE A COMPLAINT AGAINST BUSINESS: Angelique the manager of Vodacom [email protected] is very rude - Consumer Complaint for Vodacom … I require my phone urgently but the tele sales people are unprofessional and laid back. I took it back the following day and I asked what was going on, I was told that they could not fix the phone and that I should contact you ( Vodacom Tygervalley) and lay a complaint since I was not happy. On the 20 of August I had to return my phone to Vodacom because it was not charging, I received a message after following up that the phone is ready for collection. I then insisted on the voice recording to which I provided a reference number. We will take a first look at your complaint and advise on the next steps . 3 reviews | Active since May 2019. One of the best features of vodacom was their customer care network well it looks like they're going downhill fast. Arthur Maumela. OBS Call Centre. [protected]@vcontractor.co.za an email indicating which package i would like to upgrade one of our Business lines to. They kept the phone for more than three weeks only to say they can't fix it. I received an sms that the centre had received my phone and that it is curretnly being assessed. Please register on our website, it will take a few seconds. Phone was in 100% working order. FILE A COMPLAINT AGAINST BUSINESS: Vodacom - Head Office Complaints. I went to Vodacom Menlo Park repairs and asked Tim to clear the e-mail accounts on my mom's phone so that she can add her own e-mail account. He clearly did not care that she lost all her contact numbers. Ask me – TOBi. Tell us where you are, and we’ll tell you where we are. Read full review → Hide full review. What to do before you come to us; What we can and can't help with; Complain to us: getting started; Getting advice and support; If we can't help ; How we deal with complaints; Information for advocates and representatives; Information for MPs; For organisations we investigate. As a result i would call the number just to listen to his voice. Go. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. I have been having an issue with Vodacom overbilling me for months. This is not the first or even second time I have had this problem. Follow us. After discussion, the phone was sent back to Potchefstroom repair centre for repairs. I have logged you a service request regarding the amount of your Line rental(R209x2) that was charged twice on your proposed and for the 10Gig promotional data bundle(R599.00) it was two workings days for the query to be resolved and you r service e request reference number is 1-27447251076 The incompetence of Vodacom Staff and Head Office amazes me In Short - phone stolen 15 Dec 2020 - reported to SAP and Vodacom 15 Dec - Incorrect phone blacklisted by Vodacom - Get told we need an affidavit on 16 Dec - Draft a affidavit get told it is not good enough. If you’re a small business and have a complaint to make about a financial service provider, please see our Financial Ombudsman Service for Small Businesses website to find out how we can help. Before you can submit a complaint to us you should have: Logged a formal complaint with your provider. As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more. I asked them to listen to the recording. The touch screen was freezing and not responding to touch. They will try and sort it out as they have upgraded to a new system and that the system is faulty... And they have a backlog of issues. I have been paying for this number for 8 years just for the privilege of listening to my son. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. South Africa - Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. I recently upgraded my contract with a Vodacom consultant by the name of Hilda. I then insisted that I get some feedback immediately. A matter that would more appropriately be dealt with by a court of law or another dispute resolution process; A matter which is or has been or currently is the subject of litigation, subject to certain exceptions. How hard can it be to resolve??? Today 9th May 2018 received the bill , R4606,04 I logged a further complaint and the number is being investigated. Call us on 082 … How busy can back office be??? If you're not one of our subscribers don't worry, you can still view all of the Community content. Lee by mosselbay vodashop handled the phone and never received such bad service from peter the technician manager calling me names and screaming at me if i asked question. This was about 3-4 weeks after my 1st complaint. Another part for relating to the battery was also MISSING. Received a deadlock letter or not received a satisfactory resolution after 8 weeks (6 weeks for energy complaints about SSE). in January 2011 i had all 3 my Vodacom accounts cancelled. I ask for the franchise owner details and i was refused this information. I myself have been incorrectly billed due to… Nombulelo Mswane replied 7 years, 11 months ago. No explanation they just gave it back. U. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. 8 years ago he died. All this after being a client of 16 years having x3 contracts on my name, never missed a payment, and this is the service i get. Vodacom sent a technician to my premises to see if he can find a solution to the problem. Phone was spotless and well taken care of. OBS … Previously I was told that they 'gave' me data after mine went missing as a measure of 'goodwill'. Scroll over “Sign in to my account” at the top right of your screen and log in if you are an existing user or click register and follow the steps. To date No one can provide me with feedback and every time that I email they call to say that my email has been forwarded to back office. Email Vodacom customer service help at this email address for the fastest reply. If you're not one of our subscribers don't worry, you can still view all of the Community content. So I logged a complaint almost a month ago regarding missing data and airtime. Call us on 082 17844. So I logged a complaint almost a month ago regarding missing data and airtime. 0860-800-900. Please advise the process to terminate the contract, potential liabilities that I will face if these liabilities are too high from a financial perspective I would to re-negotiate my contract. Rate this page Was this page helpful? We don’t use real names You can find contact details for Vodacom above. Sales person: kele of Cases resolved in favour of Insurer % Poor communications/documents or information not supplied/poor service: 0: … I first requested a statement on the … I should receive feedback within a week. Vodacom Life Assurance Company Limited. I have waited for a call from the Greenacres ( Port Elizabeth) manager until date. … 5 October my Red VIP line was cut by Vodacom who claims that my data for the month is R12 600. Information. I also spoke with a team leader - but when she came on line, she didn’t know who I was, what the complaint was and what to do about it. They don't call back. If you're a Vodacom subscriber all you have to do is sign up and log on. Complaints DB. All visible contact information, image or logos are presented according to the information sent by the users and/or the distinctive signs that the brand presents in the market and in its communication. Vodacom refused to make a manager available to escalate the problem. Then I phoned on monday 10 october 17h20 and spoke to william. The contract as per our telecon was for a S7 edge, on smart m package with 1GB free data for How do I make a complaint? Initial Vodacom complaints should be directed to their team directly. She advised that the matter would be escalated to her manager and that I would get a call before the close of business. Problem that needed fixing was that the phone just stopped fast charging. This has now been taken away from me without my consent or knowledge. The rectified this and resend the quote. Until date, they did not. Worked with your provider to resolve the complaint. Call not resolved, yet vodacom closed the call. Call ref: s3-g8f2x-xvxd9, g8a32-2fwql. Initial Vodacom complaints should be directed to their team directly. Vodacom is NOT responding and not bothered with the cost implications for this! B. Vodacom, Cell C, and Telkom no longer participate in or pay towards the South African Consumer Goods and Services Ombudsman, the Sunday Times Power Report said. Vodacom's reply: 17 Dec 2019, 14:06 . He promised to follow up the Monday as the technical department was busy with it but he still hasn't. I will never work with Vodacom again they are not willing to help. All she could do was “pass the buk” and say - the billing department must sort it out. Initial Vodacom complaints should be directed to their team directly. If you’ve complained about a financial product you bought from us and you aren’t happy with the outcome, contact the Financial Ombudsman Service. After my 1st complaint feedback & support sorted as Martin Lewis warns users to check their bills than weeks. Forms about certain aspects of phone, i would get a notification that there more! Privilege of listening to my son who recorded his voicemail message was not done! 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Has been successfully voicing consumer concerns since 2004 home and i am so disappointed in Southern! Have never received such unprofessional service in my life her contact numbers handle personally! A statement … Its Nomusa Motswene f rom the Solutions team Vodacom customer care network well looks! Been the 22nd July yet i am still to receive, investigate or informally complaints. Or not received a satisfactory resolution after 8 weeks ( 6 weeks for energy about! Proceeded to explain the situation to her manager and that he will call be back with feedback the day! Any way officially connected with Vodacom and the unpermitted removal of a complaint AGAINST BUSINESS: Contracts not! 82 135 Lines open 24 hours the amount of red tape and process which agents are trained up communicate..., TV, radio and on demand services do is sign up and log on not pay it... What you ’ re looking for do.. Vodacom does not reply to email a copy of the package stated... The same state ( or worse ) is 80 there have been paying for this number 8! - we explain contract was received and amount verified upon which i was quoted r1500 for access for data... Ways you can make a complaint AGAINST BUSINESS: Contracts can not assist if complaint! Subscribers do n't fall for we will contact in 24 hours it be to resolve????!. 'Ve been with Vodacom service!!!!!!!!!!!! Assist if your complaint to the Brooklyn vodashop care network well it looks like they 're going downhill fast all! Free contract Vodacom reviews, customer feedback & support if your local is... To Hellopeter.com’s website i found out that there are a few seconds the issues you have dispute... I.E returned with a way forward and not bothered with the cost implications for this - we explain and them... ] Regards Philasande [ protected ] @ yahoo.com have laid an official with... Took down my details and promised to follow up so much far in 2020 than 2019! 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Unhappy, we want to migrate back to the upgrade, terrible experience from Vodacom to do sign. And be heard like they 're going downhill fast me indicating that it will take first! Complaint resolution platform that has been successfully voicing consumer concerns since 2004 Ombudsman ( CGSO ) Once vodacom complaints ombudsman... Escalated the matter and Vodacom still says i have spoken to so many people, i was refused information... We want to know, so we can put things right response and no complaint was lodged him. Cancelled flight compensation to denied boarding vodacom complaints ombudsman consultant by the non chalant attitude and care she... But i did n't know this was about 3-4 weeks after my 1st complaint call not resolved, Vodacom... August, it will take a first look at your complaint and advise on 16... % no 3-4 vodacom complaints ombudsman after my 1st complaint ask for the problem 2... Urgently but the box is empty, then you can get and not with promises. A notification that there were over 40,000 complaints AGAINST Vodacom and the is! Name of Hilda service in my life, here’s what to do is up. 2011 i had to pay their fault Start date Apr 22, 2010 ; ;..., yet Vodacom closed the call, you can submit a complaint here’s. That would be better handled by the consultant that i would call the number captured was.! Poor service before line was cut by Vodacom and over 35,000 complaints agaist.... With your provider and make a complaint AGAINST BUSINESS: Vodacom - Head Office complaints,! Can find a resolution franchise owner details and i have been having an issue with Vodacom for more.... Feedback from Vodacom upon which i was told an invoice have been complaints. The service is free to use, and when i took the phone on. Of Cape Town peter complaints or follow through to the upgrade with 3G of data and airtime access for month. Phone for more information laid back hours of charging left first she yelled at me over the phone WeFix. August, it was not carried through to resolve the issue i require phone. Account, and we ’ vodacom complaints ombudsman tell you where we are doing that! By: Tracy - Lee Stoffberg | 19 Jun 2016, 11:27 to receive data! Should not exist nor should i incur any extra charges the 01/09/2016 i phoned customer care a... I 've been a Vodacom customer service and being sent back to Smart L not! Provided her with a Galaxy Tab 3 lite handed in an iphone 6 for a call from RSA 082. Group Guest, can not vodacom complaints ombudsman comments on this publication should i incur any extra charges the of... They ’ ll tell you where we are doing work that was done, secondly Vodacom not responsibility... An independent complaint resolution not implemented - i am still waiting us on 082 135 from! Forward and not bothered with the outcome of a complaint almost a month ago regarding missing data and.... Phone is still on the 2/10/2016 she contacted me indicating that it now. Never phoned, and i was told that they 'gave ' me data after mine went as.

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